Your journey

Five steps, in order, with no surprises in between.

From the first message to your 90-day check-in, one bilingual coordinator stays with your case. You will always know what the next step is and what it costs.

The five steps

  1. Step 01: Apply

    A short confidential form. A bilingual patient coordinator contacts you, Monday to Saturday, to schedule a free call about your case.

    A woman at her kitchen table filling in the Medgenik application on her laptop, with her imaging beside her

  2. Step 02: Medical review

    You share your records and imaging through a secure link. A specialist physician reviews them and determines whether you are a candidate.

    Dr. Fernando Santos Johnson and a colleague reviewing a patient's MRI and medical file

  3. Step 03: Your personalized program

    A program designed for your condition, with its price and available dates. No deposit is required to receive it and no decision is asked for on the call.

    A physician preparing a written personalized cell therapy program, with the cells in a temperature-controlled case on the desk

  4. Step 04: Your days in Cancún

    Airport pickup, hotel coordination, final assessment, informed consent, the procedure at the medical center, and observation. Typically three to four days.

    A receptionist welcoming a patient at the clinic's front desk in Cancún

  5. Step 05: Follow-up at home

    Structured check-ins at 30 and 90 days with your coordinator and the treating physician, repeating the measurements taken at baseline.

    A couple cycling by the sea, back to everyday life

Getting here

A nonstop flight, under 4½ hours from the East Coast.

Cancún International is Mexico's second-busiest airport, with nonstop flights from cities across the East Coast and Canada. No connections, no long layovers — and you recover somewhere worth recovering.

Approximate nonstop flight times. Schedules vary by season and carrier; your coordinator will help you plan around your treatment dates.

New YorkJFK / EWR3h 55m
BostonBOS4h 15m
PhiladelphiaPHL3h 50m
WashingtonIAD / DCA3h 45m
CharlotteCLT3h 20m
AtlantaATL2h 50m
MiamiMIA1h 35m
TorontoYYZ4h 05m
MontréalYUL4h 20m

And this is what you walk into.

Your coordinator meets you here and stays with you through the procedure and both follow-up consultations — the same person, from your first message to your ninety-day check-in. Not a call center, and not a different name every time you write.

Reception at Mayan Medical Group, Cancún
The same coordinator, start to finish
The Caribbean coast at Cancún, Quintana Roo, Mexico
Where you recover Three to four days on the Caribbean Your coordinator arranges the hotel and the transfer. The recovery happens here.

Investment

Your program and its price, before you travel.

You know what your program includes and what it costs before you book a flight. The price is shared with you after the medical review and covers the care in your program.

Focused program
By consultation

Single-region, image-guided application. Consultation, procedure, one night of observation and structured 30- and 90-day follow-up.

Extended program
By consultation

Multi-region or systemic program. Adds a baseline laboratory panel, extended observation and a second physician review before discharge.

Comprehensive program
By consultation

For candidates whose review indicates a longer, staged program. Priced individually after the medical review — never before it.

Every price includes — your hotel stay for the nights of your program, airport transfers, medical center and facility fees, physician fees, all medication during your stay, your bilingual coordinator, and both follow-up consultations.

Not included — flights.