Terms of Service

Who you are dealing with

Medgenik is a regenerative medicine center and a trade name of Libre Vibe Avanzada de Mexico, S.A.P.I. de C.V., the registered Mexican company that also operates Mayan Medical Group, a licensed surgical center in Cancún, Quintana Roo, Mexico, licensed by COFEPRIS, Mexico's federal health regulator. Care is provided in Mexico by physicians licensed in Mexico.

What this website is

It is an explanation of a medical program and a way to ask a physician to review your case. Everything published here is general information about a field of medicine.

What this website is not

It is not medical advice, it is not a diagnosis, and it is not a treatment plan. Nothing on this site should be used to decide anything about your health without a physician who has actually reviewed your records.

Submitting the form does not create a doctor–patient relationship, does not commit us to treating you, and does not commit you to anything. Whether treatment is appropriate for you is determined by a specialist physician after reviewing your records.

No outcome is promised. We do not claim that any procedure will cure, reverse, or resolve any condition, and we do not publish typical results, because there is no honest way to state one. Any physician who guarantees you a result is telling you something they cannot know.

Requesting a review

When you submit the form, tell us the truth. A review built on an incomplete or inaccurate history is worthless to you and misleading to the physician reading it. If you are asking on behalf of someone else, say so.

We reply during business hours, Monday to Saturday, 8:00–20:00 EST. Requests that arrive at night or on Sunday are answered the next morning.

Text messages

The consultation form has a separate, optional checkbox for text messages. If you check it, you agree to receive text messages from Medgenik about your consultation request and your appointments. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help.

Consent to receive text messages is not a condition of any service, purchase, or consultation. Declining costs you nothing.

We do not send clinical information by text message. Results, records, and documents are exchanged only through the patient portal.

Fees and payment

The medical review is free of charge and carries no obligation. If you proceed to treatment, the price of your program is shared with you beforehand in a written proposal. Travel, lodging, and anything else not included in your program are yours to arrange and pay for.

50% of your program reserves your dates, and you can pay it in installments. The full amount must be covered 14 days before your first treatment day (if you book less than 14 days ahead, the full amount is due at booking). One price by card or bank transfer, with no surcharges. Payments are received by Libre Vibe Avanzada de Mexico, S.A.P.I. de C.V., and every payment comes with an invoice.

Changes, cancellations, and refunds

Changing your dates. Free of charge once, up to 21 days before your first treatment day. Later changes depend on our physician's schedule; costs already incurred for your biological product are moved to the new dates when it can be preserved, or itemized with receipts when it cannot.

If you cancel. 30 days or more before your first treatment day: full refund within 10 business days. Less than 30 days: full refund minus costs already incurred for your biological product and any non-refundable third-party costs, itemized with receipts. Services already provided are not refundable.

If you are not a candidate. If our physician decides at your in-person evaluation not to proceed, you receive a full refund. The evaluation is free of charge.

Events outside your control. A declared natural disaster, a government travel restriction, an official airline cancellation, or a documented medical emergency: notify us as soon as it is safe, with official documentation, and choose a full credit valid for 12 months or a full refund within 10 business days.

We strongly recommend travel insurance that covers trip cancellation and medical travel.

Emergencies

This website and its contact channels are not monitored for emergencies. If you are having a medical emergency, call your local emergency number or go to the nearest emergency department. Do not use this form.

The patient portal

If you are given portal access, the credentials are yours alone. Keep them that way, and tell us immediately if you think someone else has them. Sign out when you are finished on a shared device.

Our content

The text, images, and design of this site belong to Mayan Medical Group. You are welcome to read it, quote it with attribution, and send it to your own doctor. You may not republish it as your own or use it to market a different clinic.

Governing law

These terms are governed by the laws of Mexico, and medical care is governed by Mexican health regulation and by the professional obligations of the physicians who provide it.

Changes

If we change these terms, we change the date at the top.

Questions

Write to info@medgenik.com or call +1 (857) 575-6330. A person answers.